FAQ
What payment methods do you accept?
We accept Visa, Mastercard, Discover, AMEX, PayPal, and Sezzle.
What is Sezzle? We have partnered with Sezzle to offer an interest free, no fee, payment plan option to our customers! Sezzle breaks down purchases into four smaller payments spread over six weeks.
Pre-Orders, Custom & Handmade Items
We do our best to notate on product descriptions items that may take a little longer to ship. Please keep in mind that shipping dates are always estimated. These ship times cannot be guaranteed as they are completely out of our control. You can rest assured that when the item is available we will ship your order as soon as possible. If you have any questions about the ship dates of a particular item please contact us directly info@shopsugarbabies.com or 253-299-6221.
Please also note that if you have purchased a pre-order, custom or handmade item and in stock items your complete order may or may not ship together. Arrangements to have your order shipped a particular way (multiple packages or complete) may be available - please contact us directly for options.
Loyalty Rewards Program (online only)
Earn one point for every dollar spent on your qualifying online purchase. Points can be redeemed in our Rewards Store - availability is subject to change without notice. Some products do not earn points, this includes but is not limited to: shipping charges, sales tax, Tula brand, sale items, gift certificates, etc. Excluded items may or may not be defined and are subject to change without notice.
Sorry, previous purchases or purchases made without logging in to your associated account do not qualify for points. Rewards in store and online cannot be combined. A valid account is required. Sorry, we cannot transfer or adjust points.
Points will be deducted from your account in the event that a product is returned.
Note: our in-store and online reward programs are not associated with each other. Please contact us directly if you need assistance transferring or using points.
Redeeming Your Rewards: Gift Certificate purchases made through the reward store will be automatically generated and emailed to the supplied email address. We cannot be held responsible for missing, lost or altered gift codes. To redeem; enter your gift code at checkout in the coupon box "If you have a promotion code enter it here" during your next purchase. Please contact us directly if you require additional assistance.
If you have questions regarding our Five Star Rewards program for in store customers, please call us directly.
Employment Opportunities
There are endless opportunities at SugarBabies and because we have our eye on the future we are always looking to add passionate individuals to our team! Think you would be a great addition to our store or virtual team? We want to meet you! Please, send us a quick email introduction and your resume.
Brand Ambassadors
We love to partner with brands that have a similar following and passion! Becoming a Sugarbabies Brand Ambassador enables you to offer your customers extra value. Through this partnership you will have the ability to create easy access to high-demand products and SugarBabies top notch customer service; in addition to a number of other great benefits (store discounts, free shipping* and robust rewards program!) In turn, you will receive SugarBabies store credit for all sales generated by referring visitors to our site. SugarBabies handles all processing, fulfillment, shipments and customer service for these orders.
SugarBabies offers a unique tiered system that we have found to be most mutually beneficial. In short, the more referral sales you acquire the more YOU earn! To learn more about our program and see if your brand may be a good fit please reach out to us directly shopsugarbabies@hotmail.com