Online Return Policy

To start a return or exchange, please click here.

SugarBabies strives to provide our customers with the highest quality merchandise and a fabulous shopping experience. If you are not completely satisfied with your on-line, non-custom item, you may return it, for a refund, exchange, or store credit within 30 days from the date received. To be eligible for a return, items should be unused and, if applicable, in their original, unopened boxes. Clothing items must not have been worn, and tags must be attached. Oversize items may require a nominal restocking fee. Upon receipt of your approved return, SugarBabies will issue a refund, store credit, or ship the item you selected in exchange.

Custom-designed items, personalized items, and other made-to-order items require payment in full upon order, and cannot be returned or exchanged. Items that are custom, personalized or made-to-order are sometimes but not always noted in either the product description.

SugarBabies offers Checkout+ to customers to provide free return shipping. Customers that take advantage of our Checkout+ option will receive a prepaid label through our portal for any returns request. Customers who opt out are responsible for the costs of return shipping. Labels should be purchased through our customer portal

Unfortunately, we cannot refund shipping costs. This also applies to orders that have qualified for free shipping.

If a return is received and found to be used or not the original item, a refund will not be issued. If you would like the item returned to you, you must provide a return shipping label to SugarBabies. Otherwise, the item will be considered forfeited after 10 days.

Due to strict safety regulations, all car seat purchases are final and cannot be returned.

All custom or special order items are final sale.

All seasonal items are final sale.

All sale items are final sale.

Cancellation Policy

We know sometimes plans change. We will assist with a cancellation if necessary. Keep in mind a cancellation request is only a request until confirmed by a Sugar Babies team member. We work fast to get orders out as quickly as possible so we may not always be able to accommodate every request.

In the event you cancellation request is too late you may return the item if it is eligible for return. Keep in mind shipping costs would be deducted from the refund.

Once a shipping label has been created for an item it is not eligible for cancellation.

Cancellations on orders over $500 will be subject to a 2% CC processing fee.

Local customers selecting in store pickup for an item that needs to be ordered in are not eligible for cancellation.

In-Store Exchange Policy

We gladly accept merchandise purchased in store for exchange or store credit only.

Merchandise must be in original condition with tags attached.