Returns (Review Preview)
We want you to love what you ordered. If something is not quite right, here is how returns and exchanges work.
30-day returns
Free returns with Checkout+
Car seats are final sale
Online return policy
If you are not completely satisfied with an online, non-custom item, you may return it for a refund, exchange, or store credit within 30 days of the date received. Items should be unused and in their original, unopened boxes. Clothing must be unworn with tags attached. To start a return, begin here.
Free returns with Checkout+
Customers who add Checkout+ at checkout receive a prepaid return label for any return request. If you opt out, you are responsible for return shipping. We cannot refund original shipping costs.
Final sale items
For safety and because of how they are made, the following are final sale and cannot be returned or exchanged:
- Car seats (due to strict safety regulations)
- Custom, personalized, and special-order items
- Seasonal items
- Sale items
Cancellations
A cancellation request is only a request until confirmed by a SugarBabies team member. Once a shipping label has been created, an order is no longer eligible for cancellation.
In-store exchanges
We gladly accept merchandise purchased in store for exchange or store credit only. Items must be in original condition with tags attached. Custom, seasonal, and sale items are final sale.
